This could be because you may have created an account with an email address, which is not accepting emails at this time. Please reset the password from the app.
If you don’t have access to that email address to complete the reset process or if you did not receive the password reset email, please contact us at +1 (800) 634-4350 or omronhealthcaresupport@omron.com for assistance. You will need to answer some questions to confirm your account details.  We will verify your details and provide an option to reset the password.