I updated to the new OMRON connect app and I am unable to pair my blood pressure monitor after Test procedure failed. What should I do?

Last updated almost 2 years ago


If you are not able to pair your blood pressure monitor after the Test procedure failed, follow the steps below.

Step 1: Skip the pairing flow and go to the Dashboard.

Step 2: Go to Settings on your smart device to remove the OMRON device from Bluetooth settings.

⦁ To remove the Blood Pressure Monitor from the Bluetooth Settings on iOS smart devices:
⦁ Open the Settings app on the smart device.
⦁ Locate “Bluetooth” and tap it. (See the screen below)
⦁ Check the list under “MY DEVICES” and find a device that starts with “HEM” or “BP”.
⦁ Tap the “i” button on right against the device.
⦁ Tap on “Forget This Device” button to remove from Bluetooth.

iOS:
 


⦁ To remove Blood Pressure Monitor from Bluetooth Settings on Android smart devices.
⦁ Open the Settings app on the smart device.
⦁ Locate “Bluetooth” and tap it.
⦁ Check the list of “Paired devices” and find the device with “BP” or “BLEsmart…”.
⦁ Unpair the device from Bluetooth settings.
⦁ Bluetooth settings will look like the images below:


Android:



Once the steps above are completed, open the OMRON connect App. 
Go to Profile -> Connected Devices and tap the “Add new device” button to pair the Blood Pressure Monitor and start syncing your Blood Pressure readings.

NOTE: If you cannot find Bluetooth settings on your smart device, please check with the smart device provider to locate Bluetooth settings on your smart device