Ensure that Autosync is ON for the paired device. This can be verified by tapping on (+) sign –> Go to Profile à Go to connected devices à Verify Auto Sync is ON.
This ensures that app syncs data from you monitor every 3 minutes. You can also open the app, to start the sync process.
- You can manually transfer your data from the monitor. To do so:
- Press the Start/Stop button on the blood pressure monitor to clear the monitor screen.
- Press the clock button, transfer button or Bluetooth button on the monitor to put the monitor in transfer mode. You will see a flashing “O” on the monitor.
- Tap the Sync icon in app dashboard (Located on the top right corner).
- If the sync continues to fail, follow the steps to un-pair and re-pair the blood pressure monitor as described in the question “I am unable to pair my Blood Pressure Monitor”. Re-pairing will not delete the reading from the monitor.
- Turn ON the OMRON connect location permission. To tell the OMRON connect app that it has permission to access locations, go to:
iOS: (Required for background data transfer only)
Settings -> Privacy -> Location Services -> Tap on “OMRON connect” app and turn ON Location
Android:
Settings -> Location -> App permissions -> Tap on “OMRON connect” app and turn ON Location
Note: The exact path may vary depending on your smart device.
