My OMRON connect App for Android indicates that the “Notifications” feature is On, but I do not receive any gmail notifications on my HeartGuide™ display. Why?

Last updated over 2 years ago

For Android users, the app requires special access permissions to display phone notifications on your HeartGuide™. Follow the steps below to enable notifications on your HeartGuide™: 
  • Go to Profile -> Watch settings in the app 
  • Tap on “ON” button for “Gmail” under “All Notifications” 
  • Tap on “Ok” button
     
  • The phone setting’s “Notification access” screen will appear. 
  • Locate the “OMRON connect” app and turn it ON. 
    “Settings > Apps and Notifications > Gmail > Notifications > Allow all notifications”. 
 
Ensure that the OMRON connect notification settings for the watch are turned on: 
“Profile > Watch Settings”. 
Samsung Users: 
 
Turn on the special notification access for the app. 
“Settings > Apps > Special Access > Notification Access” 
Google Pixel Users: 
 
Enable the special notification access of the app. 
“Settings > Apps and Notifications > Advanced > Special App Access > Notification Access > Select OMRON connect and enable notification access” 
 
LG Users: 
 
Enable the special notification access of Omron Connect app. Always look for “Settings” or “General Settings” to find the application manager or apps listing. 
“Settings > Application Manager > Configure apps (hamburger menu icon) > Special access > Notification Access > Turn on Omron Connect” 
 
Note: Location of this special permission access may vary depending on the smart device.