When errors are displayed on your HeartGuide™ while taking measurements, please follow the instructions as indicated in the table below. The HeartGuide™ instruction manual explains the error codes in detail. If the error persists after following these instructions, please contact Customer Service. 

Error Displays  | Instructions

  | Remove the monitor and wait for another 2-3 minutes before taking another measurement. Please refer to section 3.1 of your instruction manual for additional information. If the error continues to appear, we recommend that you consult with your physician.

  | Take another measurement without making any movements. Please refer to the steps in sub-section 3.1 of your instruction manual for additional information.

  | This error message indicates that the monitor is not placed at the correct level while taking the measurement. Adjust the height of your wrist following the heart zone indicator on your HeartGuide™. Please refer to the steps in sub-section 3.1 of your instruction manual.

  | If the watch displays an error without any code, the Omron Connect US/CAN app is experiencing difficulty connecting with your HeartGuide™. Follow the pairing instructions on the app.

  | The watch displays this error when the band is not applied correctly on your wrist. Please adjust the band and attempt to take another measurement.

  | The band is on your wrist too loosely. Please apply the band correctly and take another measurement.

  | You may have moved or talked during the measurement. Please take another measurement without moving or talking. 

  | The error indicates the band moved during the measurement. Apply the band correctly and take another measurement.

  | You may have moved your wrist up and down while taking the measurement. Please remain still and take another measurement without moving your wrist.

  | This display indicates a temperature error. Take another measurement in a place with moderate room temperature.

  | This error indicates that the band may be applied too tightly. Take another measurement after correcting the band.

  | This error indicates a malfunction in the monitor. Turn off and restart the monitor.

  | This display shows the battery is depleted. Please recharge the battery.

  | This error indicates the room temperature is too high to charge the battery. Please charge the battery at a moderate room temperature.