What do I do if my phone is lost or stolen?

Last updated over 2 years ago

If your phone is lost or stolen, follow these steps on your new phone,  
  1. Re-install the OMRON connect app. Do a forgot password and change your password.  
  2. Re-pair your blood pressure monitor. Go to Profile -> Connected Devices screen. Unpair the monitor. Tap “Add new device” to continue pairing the monitor. 
 
Note: If you have not opted for EKG cloud access, your EKG readings will be lost upon log in to the app on a new phone. You can retrieve your readings by opting for EKG cloud access by subscribing to premium services.