General Issues

What is the OMRON connect mobile app?

Can a user install the OMRON connect app in a non-supported country?

Which devices and Omron products are compatible with the OMRON connect mobile app?

My phone or tablet was compatible previously, but is not with the latest version of the OMRON connect mobile app. Why?

What phones and tablets are compatible with KardiaMobile?

How much does the OMRON connect mobile app cost?

Where can I download the OMRON connect mobile app?

How do I reset my password if I forget?

What happens if I take a reading before pairing the unit to my mobile device?

How do I use this blood pressure monitor with multiple users?

What do I do if my phone is lost or stolen?

Will I be able to manually add or remove blood pressure readings in the mobile app?

My data was transferring from the blood pressure monitor to my smartphone or tablet. I killed the app during the process. Now I don’t see the data in the app.

I transferred data to the mobile application without an Internet connection. Then I deleted the mobile application from the phone. My data is lost. What can I do?

Can I still use power savings features on Android phones?

Does Android “Voice Match” and iOS “Sound Recognition” interfere with EKG recording?

Is there anything I should be aware of when recording an EKG?

Will my app work if a network connection is unavailable?

Is there a way to recover readings I deleted from my app?

How can I set goals in the app?

How can I export and share my readings?

How can I export and share my readings to my doctor or friends and family?

Can I share my monitor /scale with another person?

The app crashes or freezes. What should I do?

Can I delete my account from the app?

Can I identify readings with an Irregular Heartbeat in the app?

Can I lose EKG readings if I am not a premium user?

Do locally stored EKG readings take up space on my devices ?

Can I change my email address used for the OMRON connect app account?

How can I enable/disable TruRead functionality on my BP monitor?

How can I contact customer support?

Do I need to pair and set the date/time on my monitor again after replacing the batteries?