Connectivity

I am unable to pair/sync my blood pressure monitor because

I denied the Location Services prompt and I cannot sync my data. What should I do?

What are the “P” mode and “O” mode in the OMRON devices?

Why are my readings not syncing automatically without opening the app?

Why does sync start automatically upon launching the app?

Update to OMRON connect app version 6.2.0

Will I be required to login after updating to the new OMRON connect app?

I am unable to reset my password after updating the app. What should I do?

Why am I asked to use the Kardia app?

Why is the Kardia 6L device no longer supported?

I am currently a premium user in the OMRON connect. Will my subscription continue in the updated app?

Migrating from HeartAdvisor and HealthDirection app to OMRON connect app.

I am using HeartAdvisor/HealthDirection app? How do I migrate? Will all my data be available in the new app?

I am using the HealthDirection app. What happens to my subscription?

I am using a Telehealth device in the HeartAdvisor app. Can I continue to use it in the OMRON connect app?

General Issues

What is the OMRON connect mobile app?

Can a user install the OMRON connect app in a non-supported country?

Which devices and Omron products are compatible with the OMRON connect mobile app?

My phone or tablet was compatible previously, but is not with the latest version of the OMRON connect mobile app. Why?

What phones and tablets are compatible with KardiaMobile?

Data Share, Data Security, Privacy, Location in the app

Why is my blood pressure data not sharing with (or has been deleted from) Apple Health/Google Fit/Samsung Health?

I denied the ‘share data’ with Apple health/Google Fit/Samsung health in the past. Can I enable it now?

What information does the app read from AppleHealth, Google Fit and Samsung health? How does the app use the information? Can I disable this?

Does OMRON share my data with anyone?

Does OMRON sell my data?

Subscription and Premium Features

How can I purchase a subscription plan?

Will the subscription be cancelled automatically if I delete the OMRON connect app or if I request to delete my account?

Why am I not seeing reward points for the blood pressure/weight data recorded in the app today?

Can I change my subscription plan?

If I cancel my subscription, will I be able to use the premium features in the app?

Notification Feature

Why am I not getting any notifications?

How can I check the insight notification messages that I missed?

How can I turn OFF the insights notification feature?

HeartGuide™

My OMRON connect App for Android indicates that the “Notifications” feature is On, but I do not receive any gmail notifications on my HeartGuide™ display. Why?

How do I enable the “Sleep Mode” manually?

How do I set goals on my HeartGuide™?

How am I able to get notifications (email, SMS, calls) on my HeartGuide™?

What do the terms “Asleep Time”, “Low Movement”, and “High Movement” mean when referring to Sleep Mode?